Case Study: Delta Dental of Virginia

Overview

Delta Dental of Virginia (DDVA), a leading dental benefits provider, had built a successful organization focused on improving the public’s health by delivering quality dental benefits programs and services. Their use of technology and successful data carrier enterprise solution contributed to their ability to provide exceptional service and had placed them in a position for a new phase of growth.
 
 

Challenge

DDVA had developed a claims processing system, DCS2000, providing customer service representatives, administrators, subscribers and dentists real-time access to claims data. This system, however, did now allow for the type of historical reporting that would help DDVA spot trends and identify new business.
 
 

Approach

DDVA subscribed to the Pentaho Open BI Suite and enlisted the expertise of Inquidia to help them assess and understand their needs and best deploy the Pentaho services.

"We chose Pentaho for its capabilities, value, and services, as well as the expertise of the Inquidia team."

- John Sheffield, Director of IS Development at Delta Dental of Virginia

Results

Inquidia implemented the Pentaho-based application to provide web-based historical reporting of DDVA clients. DDVA was able to access summary claims information, expenses, network utilization, payments and enrollment data in a way that provided meaningful information on which to base organizational decisions
 

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